Information officers - Shomolu

Title: INFORMATION OFFICER
Reports to: The Head and/or the Assistant Head, Human Resources Department
Based at: The Human Resources Department
Job purpose:
To establish and maintain relationship with the customer for the purpose of obtaining information needed to effectively work on the customer’s job (websites) as well as to convey information from the company to the customer.
Key responsibilities and accountabilities:
1.Create customers out of people for the company’s products and services.
2.Inform the customers about new company offers and other informational materials for the purpose of corporate promotions
3.Create and maintain a warm relationship with customers in a professional manner.
4.Carry out directives as given by the superiors in a timely manner with regards to the customers.
5.Train customers on the use of the company’s products and services and provide advice on demand by the customers.
6.Collect payments on behalf of the company and remit to the accounts department as stipulated in the company policy document.
7. Respond to and follow up customers’ issues by mails, telephone and personal visits.
8.Monitor and report on the company’s product performances and provide relevant management information on customer user experience.
9.Carry out market research, competitor and customer surveys.
10.Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
11.Attend company’s organized trainings to develop relevant knowledge and skills.

INTERVIEW:
Interview is a ONE MONTH PRACTICAL INTERVIEW to determine suitability of candidates for the vacant positions.
Terms and Conditions attached.

Apply ONLY if really ready for the challenge.